PURC resolves 97% of utility-related complaints received during first half of 2026
The Public Utilities Regulatory Commission (PURC) Western and Western North Regional Offices resolved 97% of utility-related complaints received during the first half of 2026. The regional office received 920 complaints from consumers and utility service providers between January and June, with 889 cases successfully resolved through amicable settlement within the stipulated resolution period. The majority of complaints were lodged by consumers against utility service providers, while only three cases were initiated by utility companies against consumers.
The Electricity Company of Ghana (ECG) accounted for 890 cases, representing 96.74% of the total complaints, and Ghana Water Limited (GWL) recorded 27 complaints, representing 2.93%. PURC attributed the few unresolved cases to challenges including broken electricity poles, faulty transformers, and the unavailability of electricity meters. The report also revealed a significant increase in complaints compared to the corresponding period in 2025, when the regional office recorded 499 complaints. PURC stated this increase reflects the impact of intensified public education and consumer engagement initiatives.
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The Public Utilities Regulatory Commission (PURC) in Ghana's Western and Western North regions has released its mid-year report on utility-related
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