Telecel Ghana trains hearing impaired entrepreneurs in digital finance

Telecel Ghana has extended financial literacy and mobile commerce training to Deaf entrepreneurs. The workshop was held at the head office of the Ghana National Association of the Deaf (GNAD) in Accra. The workshop delivered entrepreneurship and personal finance training to 97 Deaf and hard-of-hearing traders and artisans, combining business education with merchant onboarding through its mobile financial platform, Telecel Cash.

Participants were taken through sustainable business management principles and financial tech education, after which they were registered for merchant services. David Mborkor, the Greater Accra Regional President of GNAD, urged participants to seize the training opportunity to transform their businesses and economic prospects. Mercy Dawn Akude, General Manager of Commercial Operations at Telecel Ghana, said, "Telecel is determined to ensure that Deaf-owned businesses are not left behind in the digital transition. We believe our tailored accessibility support for Deaf entrepreneurs will translate into their stronger participation in Ghana's digital economy." Since the launch of Telecel SuperCare in 2016, Telecel has provided specialised support for the Deaf community through affordable data packages, accessible communication channels and products designed around accessibility needs. Deaf and hard-of-hearing customers can dial *494# to connect with customer service agents through video and WhatsApp calls.

One of the participants, Owusuaa, expressed her appreciation to Telecel Ghana for guiding them through the five key principles for business growth. During the 2025 International Week of the Deaf in Saltpond, Central Region, Telecel called for sign language studies to be mainstreamed in schools and public service delivery. Telecel Ghana also participated in a media advocacy forum last year that called for a national policy to institutionalise sign language interpretation in public information delivery and wider subtitling of television broadcasts. According to Ghana's 2021 Population and Housing Census, more